Nearly 57 percent of Indians cannot live without their smartphones, which makes them the most addicted group of respondents globally, finds a new survey.
One in three Indians would give up their TV for a week before their smartphone, revealed the findings from the survey conducted by San
Francisco-based B2X Care Solutions, the leading provider of customer care for smartphones worldwide.
It polled more than 2,500 smartphone and tablet users from the top five smartphone regions globally, including India, the United States, Germany, Brazil and China.
There were 518 respondents from the United States, 535 from Germany, 507 from India, 515 from China and 503 from Brazil.
“In America and China, most consumers wait less than 24 hours to have their smartphone repaired while in India, Brazil and Germany, it takes almost eight days for the same repair,” it pointed out.
Americans tend to be the most satisfied with their repair process while Brazilians are the least satisfied.
In the US, 98 percent of Americans between the age of 16 to 29 sleep with their smartphones and 13 percent would not give up their smartphone for a week even if they were paid $500, the findings showed.
The Chinese spend the most money on smartphones.
“In fact, more than 75 percent spend more than $250 (roughly Rs. 15,500) when purchasing a device and 80 percent own two or more smartphones, which they tend to replace after less than a year,” the survey added.
Even though Germans are the least addicted to their smartphones, 58 percent still keep their phones on their body or within reach at all times during the day.
Nearly 63 percent of Brazilians spend at least three hours on their smartphones a day, making them the most extensive device users.
The survey found that across all regions, customer care and after sales service are the most important factors for buying a new smartphone.