Home / News / Huawei’s introduced a new intelligent virtual agent ‘Celia’

Huawei’s introduced a new intelligent virtual agent ‘Celia’

huawei celia

Huawei has launched its voice assistant Celia with EMUI 10.1 in the international market including India. Users can activate a voice assistant by pressing the power button for a second or by saying “Hey Celia”. It is an in-house product of Huawei. This feature is available as an integrated part of the company’s service app SUPPORT as well as on the website https://consumer.huawei.com/in/ and is ready to help Indian users anywhere and anytime.

The AI-powered virtual assistant responds by saying “Hey Celia” and can answer every field’s questions and consumer questions. This smart assistant is available 24 * 7 and provides a solution from chat to the human agent without any delay in the processing of new information requests. Celia asks you to buy a new phone, this is the ability to find out the warranty issue, the device issue and meet all the necessary conditions before sending the device for repair.

According to Huawei, the Celia comes with a multi-function interface, multi-round operation, and various answering styles, making it easy to explain. Answers are displayed as text, links, collections, pictures as well as gif and jpg. Celia provides precise answers, which can be based on all standards and specifications, and on request, transfer chat from online to the human agent.

Huawei spokesperson said that we constantly strive to provide our consumers with the latest technology. Through Celia, we want to do value addition and provide convenience through solving personal questions. It empowers users for control functions with the help of an intelligent assistant. Huawei will continue to introduce AI products to further enrich the consumer experience.

 

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