Apple Announces iPhone 12 and iPhone 12 Pro Service Program for ‘No Sound Issues’

iPhone 12 and iPhone 12 Pro Service Program: Apple has announced a service program for the iPhone 12 and iPhone 12 Pro to ensure that there are no sound issues.

The “no sound issues” may affect iPhone 12 and iPhone 12 Pro devices built between October 2020 and April 2021.

Apple has launched a repair program for iPhone 12 and iPhone 12 Pro owners who are experiencing sound difficulties with their devices. Users have complained about problems with the speaker on their iPhone 12 series handsets while making calls, which Apple has now recognized. According to Apple, this issue may affect only iPhone 12 and iPhone 12 Pro devices built between October 2020 and April 2021. This is the first service program for the iPhone 12 series, which was released in October.

(also see: Apple iPhone 13 Lineup May Launch on September 14)

Apple has established a support website for the ‘iPhone 12 and iPhone 12 Pro Service Program for ‘No Sound Issues.’ Those who have had problems with their speakers will be able to have their handsets repaired for free. This program only affects iPhone 12 and iPhone 12 Pro models, and Apple claims that the impacted devices were built between October 2020 and April 2021. This program does not cover the iPhone 12 mini or iPhone 12 Pro Max. For two years following the first retail sale, the afflicted iPhone 12 or iPhone 12 Pro devices are covered by the program.

According to Apple, the problem might be caused by a component on the receiver module failing. That’s pretty much all Apple has to say about it. “Apple has found that a very small number of iPhone 12 and iPhone 12 Pro devices may encounter sound issues,” according to the program website. “Your iPhone 12 or iPhone 12 Pro may be eligible for service if it does not produce sound from the receiver when you make or receive calls,” it continues.

Affected iPhone 12 and iPhone 12 Pro customers can locate an Apple Authorised Service Provider, schedule an appointment at an Apple Retail Store, or contact Apple Support to arrange mail-in service through the Apple Repair Center. Apple suggests backing up your iPhone before repairing it and warns that any damage to the phone, such as a cracked screen or other issues that might prevent the repair from being completed, must be repaired first.

This is a global Apple program that does not extend the iPhone 12 or iPhone 12 Pro’s normal warranty coverage. The firm also notes that it reserves the right to limit or restrict repair to the country or region of purchase.