Reports of Samsung Galaxy Note 7 phablets exploding had recently hit the news. The actual source of the trouble is unknown Samsung took their time responding. Finally, after at least 35 reports of exploding phones poured in, Samsung has today issued an official statement announcing that it will replace every single Note 7 handset out there with a new one.
Korean news agency Yonhap News, has reported that Samsung held a conference in South Korea with regards to the same. The agency states that Samsung investigated the issue and has concluded that it was due to faulty battery cells.
Koh Dong-jin, head of Samsung’s handset business division, confirmed to reporters at the conference that only 24 out of 1 million units have been found to have faulty batteries.
“As of Sept. 1, a total of 35 claims were registered with Samsung’s service centers at home and abroad. Only 24 units on a scale of 1 million were affected by the battery problem,” he said.
“By putting our top priority on customer safety, we’ve decided to halt sales (of Galaxy Note 7) and offer new replacement handsets to all customers,”
Samsung has issued an official statement on the same issue as well that clarifies any doubts for customers who have already received their handsets.
“Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue.
To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note 7.
For customers who already have Galaxy Note 7 devices, we will voluntarily replace their current device with a new one over the coming weeks.
We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible.”
Out here in India, Samsung today had just begun rolling out its Galaxy Note 7 handsets to physical stores and online channels as the handset had hit pre-order on 22 August with a positive response.
Those who pre-ordered the devices are, however, receiving the following message from Samsung, “Thank you for pre-booking Galaxy Note7. We regret to inform that delivery of your Galaxy Note 7 is being delayed. We sincerely apologize for the inconvenience. You can be assured that we are working hard to deliver your Galaxy Note7 to you as soon as possible. Thank you for your understanding.”